TERMS & CONDITIONS (PEAK & SEASONAL WEEKS)

Deposits – A deposit of $500 per person and $1000 for singles is required within five days of written confirmation to guarantee any reservation with passenger names and date of birth. Starting in 2020 on the Origin & Theory, the deposit amount is $750 per person and $1500 for singles.

Method of payment – We accept bank wire transfer, agency check or a personal check as well as Visa, Master Card, Discover and American Express.  Reservations will not be considered firm until a deposit has cleared our account. All reservations are subject to cancellation if payments are not received by the due date.

Final payment – Full payment is due 60 days prior to the sailing date at which time we must receive your passenger information forms.

Small Group Bookings of 3 or more cabins excluding charters:

Cancellation policy for 3 or more cabins (small group)  – Cancellations received up to 180 days prior to departure will be refunded in full except for a 50% service charge; 179-150 days prior to departure – Can cancel 2 cabins with a penalty of 50%, additional cabins released are subject to penalty charge of 100% of the deposit.  149-120 days prior to departure – Can cancel 1 cabin with a penalty of 50%, additional cabins released are subject to a penalty charge of 100% of the deposit.   119-90 days prior to departure – Any cancellation is subject to a penalty of 100% of the deposit.  89-60 days prior to departure – Any cancellation is subject to a penalty of 100% of deposits received, 59-0 days prior to departure – full penalty for any cancellation.

Deposits – A deposit of $10,000 on Letty or $15,000 on Origin & Theory is due to guarantee the charter and a second deposit of $10,000 is due on the Letty or $15,000 on the Origin & Theory 180 days prior to departure to guarantee all cabins.  Final payment is due in full at 60 days prior to departure together with passenger information forms and cabin assignment. All reservations are subject to cancellation if payments are not received by the due date. Reservations will not be considered firm until a deposit has cleared our account.

Full charter Cancellation policy – Cancellations received in writing up until one year prior to departure will be refunded in full except for a service charge of $2500 Letty or $5000 Origin & Theory,  and $5000 Letty and $7,500 Origin & Theory if cancelled 9-12 months prior, and $7500 Letty and $10,000 Origin & Theory if cancelled 6-9 months prior to departure.  179-150 days prior to departure, cancellation incurs penalty of 100% of the first deposit,  149-120 days prior to departure, cancellation incurs penalty of 100% of the first deposit and 50% of the second deposit. 119-60 days prior to departure, cancellation incurs penalty of 100% of both first and second deposits.  59-0 days of departure cancellation incurs full penalty.

Any refunds due on cancellations will be issued as a credit memo or if a refund is requested, it will be sent on the departure date of the charter.

Reduction of cabins on charters – The number of cabins booked for a particular charter can be reduced.  However, the cabins must be released according to our time schedule or penalties will be applied as follows: 360 days prior to departure, you can release up to 5 cabins without a penalty.  330 days prior to departure, you can release up to 4 cabins without a penalty,  300 days prior to departure, you can release up to 3 cabins without a penalty.  270 days prior to departure, you can release up to 2 cabins without a penalty.  Any additional cabins release are subject to a penalty of of 50% of the deposit per person.  After 269 days prior to departure, no cabins can be released and the full charter rate will be applied regardless of the final number of guests.

TERMS & CONDITIONS – HOLIDAY  WEEKS

Individual bookings for 1-5 passengers

Deposits holiday departures – A deposit of $1000.00 per person ($2000 for singles) is required within five days of written confirmation to guarantee any reservation. Starting in 2020 on the Origin & Theory, the deposit amount is $1500 per person ($3000 for singles).

Final payment holiday departures– Full payment is due 90 days prior to the sailing date and must be accompanied with a passenger information form.

Cancellation policy for Holiday departures –  Cancellations received up to 360 days prior to departure will be refunded in full except for 50% of the deposit;  359-90 days prior to departure the full deposit will be forfeited, 89-0 days prior to departure, the entire cruise rate is forfeited.

Small group bookings (3 or more cabins)

Deposits & Final payment holiday weeks– same as above. In addition, a second deposit of $1000 per person and $2000.00 for singles is due 180 days prior to departure. Starting in 2020 on the Origin & Theory, the second deposit due is $1500 per person and $3000 for singles.

Cancellation policy for 3 or more cabins (small group) on holiday weeks – Cancellations received up to 360 days prior to departure will be refunded in full except for 50% of the deposit.  359-179 days prior to departure – can cancel 1 cabin with a penalty of 50% of the deposit,, additional cabins released are subject to a penalty charge of 100% of the deposit.  178-90 days prior to departure – any cancellation is subject to 100% of the deposits.  89-0 days prior to departure any cancellation is subject to full penalty for any cancellation.

CHARTER Bookings for HOLIDAY weeks

Deposits Charter holiday weeks – A non-refundable deposit of $20,000 for holiday weeks is due to guarantee a charter on Letty and $30,000 on Origin & Theory. A second non-refundable deposit of $20,000 on Letty and $30,000 on the Origin & Theory is due 360 days prior to departure to guarantee all cabins. Final payment is due in full 90 days prior to departure together with passenger information forms and cabin assignment.

Cancellation policy (Holidays weeks) – All deposits are non-refundable and non-transferable

Transportation Contract (PDF)

Transportation Contract –   All passengers will be given a cruise ticket that contains the  terms and conditions of our transportation agreement at the airport in Guayaquil or Quito.  In order to review the terms before you leave home, a copy of the transportation agreement can be requested any time from your travel agent or with Galapagos Network or you can download the form here from our web site.